How to Apply for a UK Visa in Mexico

Where can I get information?

The UK Border Agency and the British Embassy in Mexico work in partnership with a commercial organisation: Worldbridge. You can find out whether you need a visa and how to apply through Worldbridge’s website.

Worldbridge also provides information through an e-mail and telephone enquiry service, the number is +52 55 1168 9640 and it costs US$13 per call.  All the information provided is supplied and approved by the UK Border Agency.

Do I have to pay?

Website and email information is free, but there is a charge for using the telephone service.

Where can I get advice?

Worldbridge and its staff cannot give you advice on how to complete your application, or what type of visa you should apply for. If you need help with your application or advice about the UK's immigration rules and requirements, you should seek advice from a qualified immigration adviser. In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner (OISC) or legally qualified professionals regulated by designated professional bodies. Their websites are:

• Law Society of England and Wales

• Law Society of Scotland

• Law Society of Northern Ireland

• Institute of Legal Executives

How do I submit my application?

Applications must be made in person at the Visa Section of the British Embassy in Mexico City. This is where you should submit your previously completed Visa4UK application and your biometric fingerscans and photo.  The biometric requirement does not cover Commonwealth and Overseas Territory visa applications.  These applications can still be received by post.For detailed information on the application process please visit Worldbridge’s website.

Who decides whether I will get a visa?

Your visa application will be processed and decided by UK Border Agency staff. Neither Worldbridge, nor any of its staff play any part in, nor can they influence the outcome of your visa application. If any member of staff employed by Worldbridge claim to be able to influence your application you should inform any of the British Consulates-General listed below as soon as possible.

Service standards - complaints and compliments.

The UK Border Agency aims to offer a fair and professional service to all our customers. We welcome feedback that helps us to focus on where we need to improve
If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days.

• If you wish to complain about the service you received from the UK Border Agency at the British Embassy in Mexico City, please address your complaint to the Entry Clearance Manager at our regional processing centre in the British Consulate-General New York.  Alternatively you may submit your complaint by email using the mailbox listed below. Please note that general enquiries will not be replied to.

 
            British Consulate-General
            845 Third Ave
            New York, NY 10022

            Visa_ComplaintsNY@fco.gov.uk


•If you wish to complain about the service you received from Worldbridge, you may submit it direct to their website, in person, or to the Entry Clearance Manager at the above Consulate-General in writing.